Followula support
Help with your account, purchases, live counter, and banner automation.
Contact support
Include your X handle, the affected page, and what happened. For payment issues, include your Polar order reference. Screenshots help—remove private information first. Never send passwords, access tokens, or full card details.
Email support@followula.comCommon questions
How do I claim the free $1?
Catch the bat on the homepage and choose Claim $1 free credits. The offer is limited to the first 20 new customers, once per verified X account. Connect X within the 10-minute reservation. Existing customers and the owner cannot claim. Once all places are claimed, the popup is no longer available.
Can I sign back in without X?
Yes. Your saved session opens the dashboard directly. Add an optional passkey in the dashboard to sign back in after logout or on a supported new device. If you have no passkey, use the registered-customer login page and choose Use X instead. Returning users do not need to purchase again, even with no remaining credits.
I paid but cannot see my credits
Return to the purchase confirmation page in the browser where you started checkout, then finish X sign-in. Check that you connected the correct account. If credits are still missing, contact support with your Polar order reference and X handle.
My counter stopped updating
Check your available credits in the dashboard. Paid polling pauses when funds are insufficient. X rate limits or service interruptions can also delay updates. Include your counter link and the approximate time the issue began.
X sign-in did not finish
Retry from your purchase confirmation page using the same browser. Allow the requested X authorization and keep the purchase cookies until sign-in is complete. Tell us the error text if the problem persists.
My live banner is not changing
Check that your X banner connection is authorized and automation is switched on. Customer uploads also require a verified upload rate and sufficient credits. If your dashboard shows a restriction, include its exact wording when contacting us.
A shared link shows an old image
Prepare a fresh share card using Share or Copy in the dashboard and use the newly generated link. X may retain a cached preview for links that have already been posted.
I need a refund or help with a charge
Send your Polar order reference, X handle, purchase date, and a short description. You can review purchase details through the dashboard’s billing controls. Refund requests are reviewed under the purchase terms and applicable law.
I want to export or delete my data
Contact support with your X handle and the request. We will verify account ownership before acting. Financial records and information needed for unresolved disputes or legal obligations may need to be retained.
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